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General terms & conditions
We do not sell or share your data or purchase history with any other company.
At Cayen, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:
- Returns are accepted within 7 days of receipt.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
- Discounted items are sold "As Is" and may not be returned or exchanged. Sale is final.
- Special orders, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
- We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
- Cayen reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
- Until items are returned and actually received by Cayen a return will not be processed.
Please allow 10-14 days for the processing of your return.
Returning By Mail
Please ship items to Cayen PO Box O Carmel CA 93921
If you don't have an order number, please call 1.831.6262722 for assistance.
Returning By Fedex, UPS or other private carriers
Please ship to: Cayen
2 NW Mission St and 6th Ave Carmel CA 93921
Returning Large/Heavy Merchandise
For assistance in returning furniture, call 1.831.6262722.
Errors and inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions—including after an order has been submitted—and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Disclaimer of liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are notified in advance of the potential for any such damages.
By visiting this website, you agree that the laws of the State of California , without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to confidential arbitration in Monterey County, California. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of California. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this website or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.
Protecting your information
As part of our ongoing commitment to ensure that your shopping experience with Cayenhome.com is protected, Cayenhome.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
The following elements of this website are the property of Cayen Home or our suppliers and are protected by United States and international copyright laws:
- All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations—both individually and as they are compiled on the site.