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Shipping & Returns
Cayenhome.com offers FREE GROUND SHIPPING on orders of $500.00 or more for shipments weighing up to 10 (ten) lbs.
For a quote on all other shipments please call (831)626 27 22, text (831)877 9077 or email us at [email protected]
At Cayen, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:
- Returns are accepted within 7 days of receipt.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
- Discounted items are sold "As Is" and may not be returned or exchanged. Sale is final.
- Special orders, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
- We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
- Cayen reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
- Until items are returned and actually received by Cayen a return will not be processed.
Please allow 10-14 days for the processing of your return.
Returning By Mail - US Postal Service
Please ship items to Cayen PO Box O Carmel CA 93921
If you don't have an order number or need any assistance, please call 1.831.6262722 .
Returning By Fedex, UPS or other private carriers
Please ship to: Cayen
2 NW Mission St and 6th Ave Carmel CA 93921
Returning Large/Heavy Merchandise
For assistance in returning furniture, call 1.831.6262722.